COMPLAINT

I would like to formally complain about the service I received on the 02/09/2015, I am currently a victim of *****. I lost my Identity document a while back only to find that I have a loan in my name with Absa bank. I opened a case with a reference number of CCP *** while Absa also opened a case against me as well. So the case was handed over to the NPA and the investigator at the NPA is that I am a victim of ***** and advised me to contact Absa bank with regards to getting the loan cleared from credit record. I contacted ABSA and was referred to a lady called Cindy De Bryn as I believe she concluded the case that I have opened. She was very rude and did not want to help me in anyway as she kept on saying she does not deal with customers but was not interested anyway to refer me to anyone who could help me. With that I am very unhappy the way she handled me or my situation.