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Brenda C
1 reviews | Active since Aug 2020
20 Sept 2022, 13:17
COMPLAINT
I AM AN ATTORNEY EXPERIENCING GREAT DIFFICULTIES WITH ABSA BANK. IN FACT I HAVE REACHED A POINT WHERE I DON'T KNOW WHERE TO TURN. I AM DEALING WITH VARIOUS DECEASED ESTATES WHERE I AM TRYING TO CLOSE BANK ACCOUNTS. ONE GOES AS FAR BACK AS FEBRUARY 2022. MY OTHER PROBLEM IS WITH TRYING TO CANCEL A BOND OVER A PROPERTY BELONGING TO A DECEASED PERSON WHERE THE FAMILY DO NOT KNOW THE BOND ACCOUNT NUMBER. I HAVE SENT EMAILS TO VARIOUS DEPARTMENTS, MADE NUMEROUS PHONE CALLS INCLUDING TO THE COMPLAINTS DEPARTMENT / ACTION LINE, BUT TO NO AVAIL. I GET PUSHED FROM PILLAR TO POST AND NOBODY IS ACCOUNTABLE. IT IS A VERY DISTURBING SITUATION.
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Brenda C's updateReviewer Update
20 Sept 2022, 14:37FURTHER TO MY REPORT OF EARLIER TODAY, I NOW HAVE A FURTHER COMPLAINT. I REPORTED A DECEASED ESTATE ON 26TH JUNE 2022 AND RECEIVED AN AUTOMATED RESPONSE ON THE SAME DATE. BEING USED TO NOT RECEIVING ANY RESULTS FROM ABSA, I HAVEN'T FOLLOWED UP WITH THEM UNTIL TODAY - ONLY TO BE TOLD THAT MY EMAIL WENT INTO THE WRONG EMAIL BOX - EVEN THOUGH I USED THE DECEASED ESTATE EMAIL ADDRESS - AND NOT A THING HAS BEEN DONE SINCE 26TH JUNE. I HAVE NO WORDS.
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Brenda C's update20 Sept 2022, 14:37
Reviewer Update
FURTHER TO MY REPORT OF EARLIER TODAY, I NOW HAVE A FURTHER COMPLAINT. I REPORTED A DECEASED ESTATE ON 26TH JUNE 2022 AND RECEIVED AN AUTOMATED RESPONSE ON THE SAME DATE. BEING USED TO NOT RECEIVING ANY RESULTS FROM ABSA, I HAVEN'T FOLLOWED UP WITH THEM UNTIL TODAY - ONLY TO BE TOLD THAT MY EMAIL WENT INTO THE WRONG EMAIL BOX - EVEN THOUGH I USED THE DECEASED ESTATE EMAIL ADDRESS - AND NOT A THING HAS BEEN DONE SINCE 26TH JUNE. I HAVE NO WORDS.