Complaint

I have been with Absa for a at least 5 or 6 years now. I had started using a Cheque account from 2015 I didn't have any problems til now 2019. On 22 March 2019 an online transaction of about R480 occurred and when I went to the bank they opened a ***** case and I got a new card now it has been 2 weeeks without my money back. I'm using my new card but another R657. 00 was taken and another case is opened. I'm soo ****ed and I need my money back and I am going to close my accounts at ABSA theg don't care about me as a customer. Their service is terrible