complaint

My card was retained by the absa atm in Braamfisher spar , i logged a case with the bank in this regards . they wanted me to pay a fee for a replacing the card whilst my card was retained by their atm . on their pricing guide it is stated that there will be a fee for replacing a damaged or ****** card .and a manager can override the fee . but when a card is retained by their atm i must pay . I simply requested my card back from that atm a case was logged and closed advising they do not assist with fees . they wasted 5 business days . my cellphone banking is working but I am unable to do cashsend . i went inside the branch twice to get money . such an inconvenience . they failed to assist with my cellphone banking issue as well . case number : **********