Complaint

On 26 Sep I logged a Claim with ABSA Building Insurance for Storm Damage for our Roof and Solar Geyser. The Roof was repaired in no time however we have received poor service from ABSA and Ecno Geysers with regards to the Geyser Repair. I was told it was a 2 hour lead time for the Geyser however If I hadn't phoned Ecno Geysers to come out they probably would never have phoned me. On the 27th Sep Ecno Geysers informed me that they had submitted a quote to ABSA. On the 28th I called ABSA and was told that the claim had been referred to a manager for approval and I would have feedback by the end of the day, None was received. On the 29th Sept I phoned ABSA and I was told that they had requested Ecno Geysers to provide a cheaper alternative and that I would have feedback by the end of the day, None was received. On the 3rd Oct I called ABSA and I was told the same thing I was told on the 29th Sep and once again that I would have feedback by the end of the day, Once again None was received. I was told if I wanted to make a complaint I must speak to Daphne on 011 ********** , I have called this number everyday from the 3rd Oct until 6 Oct and Daphne never answers her phone. I called ABSA once again today the 9th Oct and Kagiso only still seemed to have the same information. Kagiso said that ABSA had followed up with Ecno Geysers on Monday 2 Oct. Why has nothing been done since the 2 Oct???? When he tried to call Ecno Geysers to find out what is happening they told him that they cannot tell him what is going on as they have already spoken with Angie and they cannot deal with another consultant. Kagiso said he would request Angie to call me, it is more than an hour later and I'm still waiting for a telephone call from Angie, and based on the zero feedback from ABSA I expect that no phone call will be received once again. Everytime I have spoken to ABSA Insurance I have told them that Repair of the Geyser is urgent as my mother in law is very ill with cancer and we cannot be sitting with no hot water, clearly they are not treating it as urgent. Amazingly enough the roof repair was not urgent and that was already fixed a week ago.