Complaint

I have claimed for a pay out of my funeral policy that which I covered my late aunt. I did that thinking the money would help me during the difficult time, coming from a less privileged back round I thought that was a smart move. I have put out my claim with the ABSA park station on the 31 July and I was told the pay out would be made within 48 working hours. I have been going to the branch for the past 3 week and till today they haven’t payed out, I’ve been calling their customer service and the tell me that I should wait they are still waiting for finance to release the money. I have lost hope and I don’t know to do any more.