Complain about no feedback

i've experienced a horrible January and all thanks to ABSA bank and their process and procedures that doesn't have a human element to it. My bank account has been frozen due to the FNB client wanted his money to be reversed after he made a transferer, The manner in which the call was logged the guy suspect he has been ****med. Later he went to retract the statement and provide ABSA with affidavit as a prove that he acted out of anger. This took place since 11th of January to date i haven't heard anything from ABSA. Tried going to the branch to find out what is happening why can't i access the money into my account and was told the account is on hold and was given the case number and the person handling my case. Twice was at the branch trying to contact her, she was not available. Was given the email address and the phone numbers but i couldn't reach her as the email come back and phone rang no answered. I've tried logging complain on ABSA website nothing has been done, I've send an email lodging complain nothing no response and made a call lodging a complain nothing done as yet. Case number is ASZA-2*** reference from logging complain through email - C-***2 reference from logging complain through phone - C-***3. i'll appreciate just to hear with all the reference what progress was done and why wasn't i been contacted or this reference are still in the long que and hasn't been attended to.