complain about national deceased department of absa bank

My mother passed on leaving money on her savings and investment accounts with absa bank.i went to the bank to find out how I could asses the funds and was told to get the letter of authority from the court.After getting the letter of authourity ,I took the required docs ie my certified id,my mum certified id,my mum certified death certificate,my proof of address,my banking details and also opened a late estate account with absa bank.According to the sales consultant at absa branch in Braamfontein jhb,the whole process was to take maximum 2 weeks.After two weeks I did a afollow up at absa branch in cresta mall as I am working by that mall.I was told my proof of address and my letter of authority need to be certified.I only got that info after first personally contacting the national deceased estate dpt.Today which ids the 18th of December 2019,i went back to the bank and I was told they are some docs that I sent and are not certified.it was to my surprise coz all the docs I have are ceetified.

I am so disappointed by the national deceased estate dpt of absa bank,they have never even bothered to contact me to let me know of the outcome until I go to the branch to phone them. Firstly,the money in that account is not a loan but the money that my mother worked for.she was saving that money with absa bank and doubt if she expected the bank to ttreat me like this after her passing.i guess she trusted the bank that is the reason why she was investing with them.Absa has no right to delay with the money as that is my mothers money not theirs. secondly,absa national deseesed estate dpt lack communication.since I have forwared the required docs I have never got any feedback from them unless I go to the branch or contact them using my airtime.

Please absa treat your customers with intergraty as in future you might loose customers.

Even though the national deceased dpt has disappointed me but I would like to appreciate the assistance I am getting within the branch.Cresta absa branch has given me good service.Thank you guys,Its A pity I have forgotten the name of the specific guy who is assisting me.

Hope this whole matter will be resolved soon

THANK YOU LorraineI