NZ
Nontobeko Z
1 reviews | Active since Apr 2024
27 Dec 2024, 12:06
Complain about absa
I'll to lay a complain on absa branch in Stanger, my card have been frozen since the 18 Dec 2024,because of the amount that was deposited to my account that I don't know about, I submitted the affidavit as they requested, they said they will call me in 48hrs,since then I have not being called, and what I asked them is for them to freeze the amount but release my monthly salary, as I have a 3mnths infant who is on formula I can't even afford to buy her food, can't pay rent where I'm staying, please intervene I have tried they said investigator will call, but nothing. Thank you
Helpful (0)
Replies (18)0
Replies (18)NZ
Nontobeko Z's updateReviewer Update
27 Dec 2024, 13:19This is so unfair, I've been reporting this matter since the 18th,as I've explained before my main concern now is my 3months baby who doesn't have formular, the 6 of January is far.
NZ
Nontobeko Z's update27 Dec 2024, 13:19
Reviewer Update
This is so unfair, I've been reporting this matter since the 18th,as I've explained before my main concern now is my 3months baby who doesn't have formular, the 6 of January is far.
Absa's replyOfficial
27 Dec 2024, 13:46Dear Nontobeko The matter is being attended to by our ***** team and an update will be shared with you shortly. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply27 Dec 2024, 13:46
Official
Dear Nontobeko The matter is being attended to by our ***** team and an update will be shared with you shortly. Regards Russell EdwardsCustomer Value Management
Best regards,
NZ
Nontobeko Z's updateReviewer Update
27 Dec 2024, 14:22What I'm asking from you absa is to release my salary from department of health, the rest of the money that I do not know you can keep it for investigation I don't need it, because it's not mine.
NZ
Nontobeko Z's update27 Dec 2024, 14:22
Reviewer Update
What I'm asking from you absa is to release my salary from department of health, the rest of the money that I do not know you can keep it for investigation I don't need it, because it's not mine.
NZ
Nontobeko Z's updateReviewer Update
27 Dec 2024, 14:43The perpetrators have been arrested about this matter why do I have to suffer with my kids.
NZ
Nontobeko Z's update27 Dec 2024, 14:43
Reviewer Update
The perpetrators have been arrested about this matter why do I have to suffer with my kids.
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Nontobeko Z's updateReviewer Update
30 Dec 2024, 08:07Good morning, as promised Friday about the update on my matter.
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Nontobeko Z's update30 Dec 2024, 08:07
Reviewer Update
Good morning, as promised Friday about the update on my matter.
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Nontobeko Z's updateReviewer Update
30 Dec 2024, 09:45Can someone respond to my complain please, it's been too long waiting, I really want this matter to be resolved
NZ
Nontobeko Z's update30 Dec 2024, 09:45
Reviewer Update
Can someone respond to my complain please, it's been too long waiting, I really want this matter to be resolved
Absa's replyOfficial
30 Dec 2024, 09:54Dear Nontobeko A response has been provided to you via email. Please reply with the requested information in order for us to further assist. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply30 Dec 2024, 09:54
Official
Dear Nontobeko A response has been provided to you via email. Please reply with the requested information in order for us to further assist. Regards Russell EdwardsCustomer Value Management
Best regards,
NZ
Nontobeko Z's updateReviewer Update
30 Dec 2024, 10:41I really don't know how you work, Ive told you that I don't know the person who deposited the amount, where am I gonna get proof, I've submitted every proof you wanted affidavit, I even made a statement at police station about this matter, if I had proof I wouldn't have complained in this page, I would have submitted to you, so now I don't know what to do, all I asked was for my salary release, the rest you can continue to investigate.
NZ
Nontobeko Z's update30 Dec 2024, 10:41
Reviewer Update
I really don't know how you work, Ive told you that I don't know the person who deposited the amount, where am I gonna get proof, I've submitted every proof you wanted affidavit, I even made a statement at police station about this matter, if I had proof I wouldn't have complained in this page, I would have submitted to you, so now I don't know what to do, all I asked was for my salary release, the rest you can continue to investigate.
NZ
Nontobeko Z's updateReviewer Update
30 Dec 2024, 10:42Where am I gonna get proof, if I see here this money was paid via payshap, on your side is it not transferable?
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Nontobeko Z's update30 Dec 2024, 10:42
Reviewer Update
Where am I gonna get proof, if I see here this money was paid via payshap, on your side is it not transferable?
NZ
Nontobeko Z's updateReviewer Update
30 Dec 2024, 10:43Not traceable?
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Nontobeko Z's update30 Dec 2024, 10:43
Reviewer Update
Not traceable?
NZ
Nontobeko Z's updateReviewer Update
30 Dec 2024, 10:46And I don't think this is the first case you've come across with, if a person doesn't have proof what do you do?
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Nontobeko Z's update30 Dec 2024, 10:46
Reviewer Update
And I don't think this is the first case you've come across with, if a person doesn't have proof what do you do?
NZ
Nontobeko Z's updateReviewer Update
30 Dec 2024, 10:47If you can't solve our problems as your clients, it means, absa is not a reliable bank, they only want money, but when it comes to clients complaints they are failing, I'm so disappointed.
NZ
Nontobeko Z's update30 Dec 2024, 10:47
Reviewer Update
If you can't solve our problems as your clients, it means, absa is not a reliable bank, they only want money, but when it comes to clients complaints they are failing, I'm so disappointed.
Absa's replyOfficial
30 Dec 2024, 12:56Dear Nontobeko Please respond to my email. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply30 Dec 2024, 12:56
Official
Dear Nontobeko Please respond to my email. Regards Russell EdwardsCustomer Value Management
Best regards,
NZ
Nontobeko Z's updateReviewer Update
12 Feb 2025, 15:16Good afternoon yesterday I emailed absa, about my account that was frozen December 2024,informing them that there is the money which will be deposited to my account by department of health tomorrow, asking for their assistant since my account is frozen, thank you
NZ
Nontobeko Z's update12 Feb 2025, 15:16
Reviewer Update
Good afternoon yesterday I emailed absa, about my account that was frozen December 2024,informing them that there is the money which will be deposited to my account by department of health tomorrow, asking for their assistant since my account is frozen, thank you
NZ
Nontobeko Z's updateReviewer Update
12 Feb 2025, 15:51I did not get any response
NZ
Nontobeko Z's update12 Feb 2025, 15:51
Reviewer Update
I did not get any response
Absa's replyOfficial
12 Feb 2025, 16:42Dear Nontobeko Please reach out to our ***** team at ***for an update on the matter. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 Feb 2025, 16:42
Official
Dear Nontobeko Please reach out to our ***** team at ***for an update on the matter. Regards Russell EdwardsCustomer Value Management
Best regards,
NZ
Nontobeko Z's updateReviewer Update
13 Feb 2025, 06:26Good morning i have reached out to them about the matter,and even informed them to call Verulam police station investigator about the matter,no response.
NZ
Nontobeko Z's update13 Feb 2025, 06:26
Reviewer Update
Good morning i have reached out to them about the matter,and even informed them to call Verulam police station investigator about the matter,no response.
Absa's replyOfficial
13 Feb 2025, 09:21Dear Nontobeko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply13 Feb 2025, 09:21
Official
Dear Nontobeko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell EdwardsCustomer Value Management
Best regards,