COMPLAIN

This is for Absa Vehicle Finance

So according to ABSA my account is in arrears with close to R6000 , now i am getting calls from people who wants to take further actions regarding this and not willing to explain to me what accumulated the R6000. I called ABSA Vehicle Finance on the 05.07.2022 the guy i spoke to escalated my query to accounts because according to him the account was up to date as at 16.12.2022 to date i have not received feedback on what accumulated the R6000. Now today i am getting yet another call that the account is still in arears with same amount but still no explanation. I am tired of going through the same thing with different people and notes are not captured nor feedback provided to me because now i have to start over and explain same thing with every consultant who calls me. I NEED ABSA TO EXPLAIN WHAT ACCUMULATED THE R6000 THEN AFTER THEY CAN TAKE FURTHER ACTIONS AS THEY ADVISE. This has been going on from April 2022 to 29.07.2022.