Complain

Good day, I have a car that is financed with Absa and I'm on breakeven without being on arrears with them. However when I check my statements something is not adding up, everytime when I call the person who help me with my contract she's no where to be found. Even the Absa consultants they say they can't help me, she's the only person who can help me or rather explain the interest I've been getting. I even tried the car dealership, they said they will tell her to call me but even today I haven't been called. Hello Peter can you help me? Her name is Carsten Kim and her contact are ***.

Regards.