complain

I am very disappointed with the poor service my father is receiving from absa-My father took a personal load from absa 2018 and he was told that the loan has an insurance , should he be retrenched the insurance will cover and settle the loan. My father and I we have going to absa branches to request the insurance to pay as my father was retrenched in February 2021 ,. up until now we still haven't received assistance , insurance paid for few months and stopped. Last week when he went to the consultant from absa ask him why doesn't he take from the money he has and pay off the loan. Eventually she called the insurance call center for him . The consultant he spoke to from credit life was so rude to him and said that my father must jus pay the load because he the one who took the loan from absa not them. And the fact that my father was retrenched he has money why doesn't he take from that money and settle the load. I feel very disappointed with the level of service given, yet he has been a loyal client for year. i would like some to look at this as the insurance was selected by absa not us.