Complain

I lost my ID book and someone picked it up and went to open an account with my ID at Absa. Later Absa realised the it was *****, they blocked that account and also contacted my banker FNB to block my account. I then went to Absa branch to explain what happened so they could unfreeze my fnb account. They gave me a number to call and everytime i call that number it's either they don't pick up or they tell me that they will call me back. It's been more than a month since i reported this to Absa but till today i haven't been helped. It's frustrating because my salary is in my fnb account of which I can't access. My life has been put on hold because of the poor service that Absa has been giving me.and I have submited my every document they needed so please assist me.