Complain

My father is 80 years old. Absa sending him sms every week reminding him that his card expire the end of Jan. It is now 3 week later they cannot help him due to a system error on their side. They told him that he would not be able to draw money and that he must wait for them to fix the error. He is a client of Absa for 60years and this is the treatment that he is getting from them. As we speak they did not even call him on the progress. He needs to draw salaries for his workers and to oay account but does not have a card. Yesterday he said that ge wants to close his account and the lady informed him that he is not allowed to do that. Then he asked for a manager and they said that there is no manager??? What type of bank is Absa?