NS
Nkosiyabo S

1 reviews | Active since Oct 2021

02 Jun 2023, 13:16

Complain!!

Absa bank, eishhhhh I had a very very bad experience when I visited the branch in Bloemfontein kenworth branch.

At 12:13 I was at the atm trying to withdraw when I tryed 2 out in a card then there was loadshedding. Then I tryed 2 go inside to ask the consultant what ws happening, why are thy not having having a backup generator because the absa branches in town they are having back ups.

That when the consultant raised his voice on me telling me they are not like other banks so I must nt compare. So that's when we argued and she ws so rude.and I think also the bank itself its nt gud because it's disrespect itself tht there is no backup for things like loadshedding

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Replies (2)
Absa
Absa's reply02 Jun 2023, 13:25
Official
Dear Nkosiyabo Sandile

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.

Please provide me with your ID or Account number to enable me to assist further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***2 Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply06 Jun 2023, 14:20
Official
Dear Nkosiyabo Sandile

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***2.

Kindly provide our office with your account or ID number by close 05 June 2023, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***