Compensation on my loan and credit card

I called absa loan department and credit card on the loan I'm up 2 date and credit card I want to pay the card off, my problem I asked both advisors for a little bit of compensation to assist as it alot to payoff, the 1st advisor told me if only u was in arrears we could give 50%discount to assist, on my end I should qualify for 1 as there should be a discount she refused as well as the credit card side, nah guys people out here are heartless I've been with absa my whole life and never ever have I experience something like this, I mean I don't owe alot and I asked for some sort of compensation to pay off both my accounts, after this I'm done with absa I will take everything I have and rather be with another bank really poor service and no client centric approach,so absa would rather loose clients than helping their clients nah not impressed at all.