Communication issues between Absa and CCD

Item: Absa
Rating: 1
Author: Jadie N

<p>I have been waiting for my card delivery from CCD couriers for over a week, well past the SLA Times, only to find out that my contact details were incorrectly captured. I called the Absa call centre and the CCD call centre over 10 times to resolve and I keep getting promised that it has been resolved and I will receive a call from CCD "today" </p> <p>"Today" never arrives and I am completely frustrated with the *********** process between these two large organizations.</p>

Helpful (0)

Replies (2)

Absa's replyOfficial

14 Dec 2016, 07:28

Dear Customer Thank you for bringing this matter to our attention. Please provide me with your ID number to enable me to log a formal complaint for you. Regards Claudette

Best regards,

Absa's reply14 Dec 2016, 07:28

Official

Dear Customer Thank you for bringing this matter to our attention. Please provide me with your ID number to enable me to log a formal complaint for you. Regards Claudette

Best regards,

Jadie N's updateReviewer Update

14 Dec 2016, 10:02

Hi. I did receive a call after this complaint from CCD, shocking how it has to resort to this before anything actually happens. However this morning, I now receive an SMS stating my cheque account is in arrears - I do NOT have a cheque account! ID ***

Jadie N's update14 Dec 2016, 10:02

Reviewer Update