Communication inconsistency in Grahamstown Absa

I am terribly disappointed with my first experience with ABSA in Grahamstown. I am currently a Nedbank client and I will definitely be staying with them. I went into the local branch to access funds through Western Union and was told that I have to open an ABSA account first when it clearly says that you do not need to on the website. This meant taking hours out of my studies to try and do this and I keep getting sent home without progress. I feel that because I am a student that I am not taken seriously and I have done everything that they have said that I must do but I'm tired of it. I expect them to stand by what it says on the website because I did go there prepared with my ID. The customer service is shocking and the staff have not been helpful enough. Even with appointments booked I am still left waiting.