Communication

This is my personal bank for a long time. However I have been dissapointed twice too much now.

1. Sometime last year I went into their Killarney store to request for savings account to be moved to cheque. Or reopen my old cheque account. I was in the branch for 4 hours, as they we assisting me, loadshedding happened. I was told I would be called back in as the process was already in action on system. I never received that call and dreaded to go for another 4 hours.

2. My credit card was handed over to debt collectors. Paid up in 2021, I have been sending letters of clearance and calling. The last response was on the 17th April for my matter to be addressed, am still waiting for that call.