Communicating with ABSA

I am trying to communicate with ABSA bank. I have basically three options: - I can visit the bank; in these days of lockdown this implies a long wait in a queue outside the bank which as a pensioner aged in the high 70’s is not an option. - I can phone their ***0 number, and listen to their messages for between 10 and 20 minutes, and run out of airtime just as I get a person on the line, whom I have difficulty in understanding anyway. - I can email a message to their advertised email address of ***. Having tried this more than once, I find that I have a better chance of getting a response from my waste paper bin. Why do I bother? I need an IT3(b) from them, when I try to download it from their website I get a copy that does not include the only interest bearing account that I still have with the bank!