COMMUNICATE with your clients - Don't hold my account at ransom

I have been an Absa client for as long as I can remember. Was a staff member for 19 years too. Since last night I cannot transfer money from my Home Loan Flexi to my Cheque account. Turns out my account has been frozen due to FICA. NOT ONCE did I receive a message or request to submit documents, but Absa just freezes the account without warning. I have urgent payments that I need to do but now have to submit documents with a 48hour turnaround time (and even then I dont have any belief that my problem would be resolved). I have sent the required info this morning to *** and got a ref nr of C-***5, but I have urgent payments to make!!!!!!

This is not good enough - send a message and request the documents, TALK TO YOUR CLIENTS - dont just block an account. THIS IS SHOCKING!!!! Absa is quick to communicate any new offering or product but not the essential important information. I dont have a problem to submit FICA docs if and when required as per law, but TALK TO YOUR CUSTOMERS in a timely matter