come on ABSA!!

<p>We experienced water damage on our staircase. We contaced ABSA to report the damage on our house insurance. ABSA said they would send an assessor who came to the house. We received the contact details of the contractor- 2B Fine Engineering who contacted us. They came to do the repairs but it really didnt look great. This was on the Saturday. By Monday the water had already seeped through again .I contacted ABSA who said I must liase with the contractor again. They came a day later and just painted over the water damage and said to see how it is in 2 weeks time .Less that a month later the water damage is back even worse than before. I contacted the contractor on the Saturday and was told he would get back to me. I contacted him again on Monday and was told he would look at the claim number and get back to me. I contacted ABSA again but the call centre agent would send the contractor a message. The more I told the agent I was not satisfied with the work done by that contractor he said we must use him again. I contacted the contractor again on Wednesday who said he would be around at 1pm on Thursday but still no sign of him. Is this the caliber of contractors that ABSA is using? Surely they need to evaluate their contractors who are reliable. 2Bfine engineering is not perorming and it is very disappointing.</p>