AL
Althea L
1 reviews | Active since Dec 2021
01 Dec 2021, 01:57
Combi card prohibitive hold
I have been a loyal customer for years and the service I am receiving currently is awful. I am currently in the UK trying to link my new 45 and 32 days notice to my online profile and I am getting a "combi card prohibitive hold" message on my online banking when trying to link the accounts. I need access to the funds and are unable. If you can not help me please let me know so i can take my business elsewhere.
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Replies (1)
Absa's replyOfficial
01 Dec 2021, 12:43Dear MRS A LEWINS
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply01 Dec 2021, 12:43
Official
Dear MRS A LEWINS
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,