Collection Confussion

Good Day ABSA,

I have received communication from an attorney at the beginning of July regarding that I have been handed over for my personal loan. I made arrangements with the collection company and honored my first payment as per the established agreement.

My support request here is that I have now received communication from another collection attorney stating that the account has been handed over to them despite an arrangement already in place.

Can you please clarify what is happening here as I already made payment arrangements with the first attorneys and have made my payment as agreed, yet I'm now been contacted by a separate attorney? Can you please clarify what is going on here?

Further to that, please be advised that I would like to continue communications by email on account of poor cellular reception. You have my email address and emails are answered.

Many Thanks!