PM
Puluchi M
1 reviews | Active since Jun 2012
30 Jun 2020, 10:37
Coldest poor customer service
I had a geyser replacement on the 20th April 2020 under Policy Number ***. Last week the 24th I reported to the insurer that the geyser is not heating up the water and I was told that they will send someone to assist.
It is now a week later and I have to endure the use of cold water in this winter season. This is absurd, because this Geyser is fairly new unless they replaced my geyser with a second hand or refurbished one.
This is by far the worst service I've ever experienced with Absainsurance.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
30 Jun 2020, 15:53 Dear Puluchi Matlou Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply30 Jun 2020, 15:53
Official
Dear Puluchi Matlou Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Best regards,
PM
Puluchi M's updateReviewer Update
30 Jun 2020, 16:39Dear Rezona,
I am very disappointed with the service Absa is providing, as I have mentioned that the Geyser is fairly new. I just got a service provider who just came into my house just to inform me that the wiring was not done properly.
At the end of the day, I am still sitting with cold water in this cold weather, very sad indeed.
I am very disappointed with the service Absa is providing, as I have mentioned that the Geyser is fairly new. I just got a service provider who just came into my house just to inform me that the wiring was not done properly.
At the end of the day, I am still sitting with cold water in this cold weather, very sad indeed.
PM
Puluchi M's update30 Jun 2020, 16:39
Reviewer Update
Dear Rezona,
I am very disappointed with the service Absa is providing, as I have mentioned that the Geyser is fairly new. I just got a service provider who just came into my house just to inform me that the wiring was not done properly.
At the end of the day, I am still sitting with cold water in this cold weather, very sad indeed.
I am very disappointed with the service Absa is providing, as I have mentioned that the Geyser is fairly new. I just got a service provider who just came into my house just to inform me that the wiring was not done properly.
At the end of the day, I am still sitting with cold water in this cold weather, very sad indeed.
Absa's replyOfficial
01 Jul 2020, 09:16Dear Puluchi Matlou Thank you for your posting.
Please refer to our email sent to your personal email address and provide our office with the required information to investigate your complaint.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address and provide our office with the required information to investigate your complaint.
Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply01 Jul 2020, 09:16
Official
Dear Puluchi Matlou Thank you for your posting.
Please refer to our email sent to your personal email address and provide our office with the required information to investigate your complaint.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address and provide our office with the required information to investigate your complaint.
Kind regards, Rezona Louw Group Customer Care
Best regards,