Club Account Nightmare

On 05/09/2015 we, 3 members of Boleng Social Club went to ABSA to open a club account. We were assigned a Mr Solly Mokoena to help us . Three of us we registered as signatories, and submitted FICA documents as required. The account: ActiveSave *** was eventually established which had e-statement service and required minimum 2 signatories for withdrawals. Since the 05/09/2015 we have not received any e-statement. I, as the person registered to receive the e-statement called ABSA helpline on numerous occasions, and went to ABSA Braamfontein and Menlyn branches but it is still not sorted. The biggest problem we encountered was when myself and another signatory went to the ABSA - OR Tambo to withdraw money on 25/01/2016. We discovered that our account was frozen by the bank because \we had not submitted FICA documents"and that only I was registered as the signatory to the account"