club account activation

<p> I Fezile Mgwelana director/co-founder on the club went to ABSA bank good wood mall branch in cape town with my partner at first we waited good time before we got help and one consultant send us to another at the end they assist us we both brought all relevant documents as per FICA requirement the consultant recognised as D Stone helped us and did everything according to him and gave us the card and say it’s good to go(active) and he seemed to be in a rush at the time then after two days we experience problem as club members couldn’t to deposit cash to the account we visited the closest bank to us at the time which was fores**** ABSA (CBD) spoke to Lumka Madyibi who advised us that it looks like FICA mailed the manager(Theron Elize) of the branch the problem which was error capture to one of our names by D Stone so we requested her to call the branch and find out if they aware of the issue to find out yes but they never bother to contact us to correct the error so our business meant nothing they cost us large amount of money cause now no one could deposit cash on the account and still after so many times we contact the branch brought the matter to their attention the problem has not been resolved another hundreds of Rands we losing as a club. Thank you</p> <p> </p>