Closure of Virgin Money - Lack of communication

I had a Virgin Money Card that runs through Absa. We have several emails and sms on the status but it the communication is very little and lacking. The last time I called in the consultant was not very helpful at all and then we received a sms on which we had to reply what we wanted to do. I rep**** with my selection but nobody has yet called me or updated me on the status. I still get statements and emails that the accounts now have new names but otherwise nothing really. Its not like they didnt know so why did they wait till the last minute.