Closure of my bank account

I am very disappointed with ABSA. On Saterday 3 May 2025 I was at an branch. Asking for assistance to help me to close my account. The lady who helped me said to me that someone will call me and then will further assist me. The agent called me on Monday 5 May 2025 and asked if it is a convenient time and my response was "Please call me after 2 o'clock the afternoon." Since then I have not received any call back. During the rest of the month of May I have send emails on different occasions asking them what is going on. All response I got was an agent will call me within 2 business days.

I went to a branch again yesterday (2 June 2025), that after the account fees was deducted. Just to hear that I have now an outstanding balance of R5.75 which I owe them. They will only put in the request to Head Quarters after I made a deposit into the account for the outstanding fees so that they can close it for me. This is the worst customer service I have experienced from a bank. It seems that it is all just about money and not really helping the customer. It is getting to expensive to keep open the account that I am not going to keep on using because all of my debit orders are moved already and at a bank where I pay much less than what I am being charged at ABSA.

I can't keep on sending emails to find out what is going on, or keep on paying the account fees BECAUSE IT IS TOO EXPENSIVE.

I REALLY HOPE BY TOMMOROW (4 JUNE 2025) IT WILL BE CLOSED. IT COST ME R5.75 PER DAY BECAUSE YOU ARE TAKING YOUR TIME AND FOR YOU TO GET MORE OUT OF YOUR CUSTOMERS. IT IS NOT FAIR TOWARDS US.