Closure of club funeral account-worst service

<p>I'm the General secretary of the club and during our AGM we took a resolution that we don't need an Absa funeral cover anymore since I doesn't meet our current needs. The club then madated me to request a cancellation so that by 2017 Absa doesn't debit our savings account. I wrote an e-mail to ********** to advise them of such on the 14th December 2016. On the 15th December 2016 I rerceived an response from Absa to say my request has being forwarded to Absa Life. On the 20th December 2016 I received an sms from Absa life informing me that I must visit the nearest Absa branch to close our club Funeral cover. I went in with my other Signatory to the new Branch next to Menlyn and had to wait for an hour while the Consultant was calling Absa life. What I didn't like is the fact that I been referred to the Branch and when I get there the staff don't know what to do with my request. That is absolutely not customer service. The Host Manager Mr Moodley took over after I complained about thet fact that I've been there long and my request isn't attended to. My Other signatory had to go back to work as his lunch was over. The Host Manager said he can't do anything as according to Absa life all members must come to close that funeral cover. I said to him I won't do that and Absa will have to reverse any further debit order of R250.00 from our club account as we have done our bit of informing Absa to close the funeral cover. I was so furious that I left the branch at almost 15:30 and I got there at 14:10 and that was a total waste of my precious time. If Absa doesn't close this funeral cover we will gladly close our club savings account and move it elsewhere. You don't debit individual members every month , why can't the mandated people from the club close this funeral cover account? I hope you will do the honourable thing now and close this club funeral cover. We had a good offer from the other service providers and you can't force us to have your product which doesn't add valu anymore to our club. The name of our club is magasa 4 life.</p>