Closure of accounts! Worst customer service ever.

If it was possible to give 0 stars I would. I have been struggling to over a month to close both my savings and my credit card account with Absa! I received an email from Natasha Groenewald asking me to settle my account of R46 rand (because account service fees were charged for I don’t know what reason) before the 25th of December and I did. I still have not received anything regarding my savings account! I have been trying to close my account since the 3rd of December! I am not longer in South Africa so I cannot go into a branch to do this! I also have no intention whatsoever to ever return. I’m getting very inpatient and if I do not receive a response within this week regarding my accounts I will stop cooperating and you guys can do whatever you like with the monthly fees that will start adding up. I refuse to give you anymore money because of your incompetence.