Closure of account not actioned

Dear ABSA,<br> <br> On 15/09 I contacted your credit card division telephonically to close my account. I went through a long processing including getting transferred a few times - ultimately receiving verbal confirmation that the request to close my account was confirmed. There was a small outstanding amount which I settled immediately and it was again confirmed that the account was closed.<br> Online my account reflected R0 - and all seemed in order.<br> Now I have just been charged a admin fee on the account.<br> When I called the same call centre yesterday they confirmed the account has NOT been closed. After following the same procedure of 15/09 the line was disconnected and I am not prepared to call again.<br> Please can you urgently check your records from 15/09, reverse your charge and close my account.<br> <br> I have worked very hard to close this account.<br> <br> Thank you