Closure of Account and refund of 2x R 4187.17

I am beyond disappointed and frustrated with the ABSA car finance accounts department. On the 25th Mar I requested a settlement quote and the quote I was given was R299 985… and that was the exact amount that was settled on the 28th of Mar as the settlement quote was valid until the 29th Mar. I then call in on the 31st to check if the money had reflected. I was then told my account has been settled and I was given a paid up letter around 10:00 am. The same day on the 1st April I then get an SMS stating that I need to pay an extra R4 187.17 I then call ABSA to ask how I now owe the bank whereas I’m sitting with a settlement letter from them. The guy I spoke to told me that I did not pay the settlement in full. I then called on the 2nd April and the colored guy that was helping me. Told me that I had to pay the amount as I’m owing the bank. I asked to speak to a manager and he placed me on hold only for him to come back and tell me that the manager is in a meeting which is what I get told everyone I call ABSA as ive been reach out out to them since mid February. The. The Accounts agent hangs up on me. I then called back and I need to re-explain myself again and the lovely lady Portia told me that they were supposed to request for a closure of account and the 4187.17 was not what I owe the bank instead it’s meant to be credited to me although the bank does not want to close the account. No manager wants to get back to me as they are always in meeting all day everyday. I ended up paying the R4187.17 that was meant to be credited to me due to the accounts agents not knowing how to do their job. I’ve never received such a horrible service ever in my life and when you are black it ls even worse coz these agents profile us. This is not even the full story of what actually transpired.