Closure of a ABSA cheque account

Worst bank ever. I have had a cheque account with Absa and because I had not used the account I incurred charges. I was handed over to attorneys and was then contacted by these attorneys. I was told of the amount and I paid the same day and requested a paid up letter and closure of the account. Its been almost four months the bank has not responded to my countless attempts to communicate I can not access my savings account or credit card in the app because their linked to the cheque account. I cant view my statements and I am waiting to hear if i will once again be charged even though I have requested to close the account and they are the ones who have not responded.