Closure Letter

Hi <br> <br> on the 03/11/15 i+ contacted Absa credit card division for a settlement amount, which was given to me. i immediately made payment and asked for a closure letter to indicate that my account has been closed, i was told that the closing department will forward me this letter within 3 to 5 working days, however it has already been past 21 days and on my follow up call they seem to have no urgency in issuing me this letter. i was told that it will be done in 24 hours. i still have not received the letter i requested or even a phone call with any information as to why it is delayed. i am really disappointed with the service of Absa, as when a person misses a payment they can very rapidly call you but when you want your information then they are oblivious..