AB
André Booysen
1 reviews | Active since May 2021
26 May 2021, 07:54
Closing the account
Very disappointed in this banking branch. I contacted them the 12/05/2021 to close my account then got a call on Friday(14/05/2021), I requested that they call me on Monday(17/05/2021) back due to the closing fee which is ridiculous. I sent an email on 21/05/2021 and till this day (26/05/2021) no effort has been brought forward to try to give me a call. I have stated per email that any end of the month fees on the card will NOT come out of my pocket.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
26 May 2021, 09:18Dear Andre, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply26 May 2021, 09:18
Official
Dear Andre, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
AB
André Booysen's updateReviewer Update
26 May 2021, 13:17It's all sorted out today, thank you so much for the help! I really do appreciate it!
AB
André Booysen's update26 May 2021, 13:17
Reviewer Update
It's all sorted out today, thank you so much for the help! I really do appreciate it!