CLOSING MY ACCOUNT!

<p>To who actually gives a ****:</p> <p> </p> <p>Like I have explained to your call center:</p> <p> On the 6th of September, I payed an amount of R1800 on a Capitec Merchant Machine. For Some reason the amount went of twice. I phoned you MY BANK, and you confirmed that the amount of R1800 was deducted TWICE = R3600 in total.</p> <p> </p> <p>ABSA’s very competent staff informed me that I should get my money back from the Merchant.</p> <p>The Merchant has a Standard bank account (STANDARD BANK MERCHANTS BANK) and a Capitec Merchant Machine (CAPITEC MERCHANT MACHINE). </p> <p> So the Self catering lady says NOPE it is not in her account... Fair..</p> <p> I miss one day of work to take this lady and go to</p> <p>ABSA (MY BANK) for a statement TADA it shows 2 x R1800 your again competent staff says they should give the money back</p> <p>STANDARD BANK (HER BANK) for a statement DANG it shows 1 x R1800</p> <p>CAPITEC (HER MERCHANT MACHINE) says I have to be patient that the money will be returned within 14 days. </p> <p>I did wait 14 days, ABSA doesn’t want to help me with the proper channels, plz note that I am actually a very loyal good customer.</p> <p> </p> <p>SURPRISE 14 days later nothing!!!</p> <p>After a huge fight with Capitec, and them eventually phoning me, they inform me that you ABSA could have done a Charge BAC**** REALLY!!! As a valued customer, ABSA has cost me hundreds of rands in airtime cause your competent staff just pulled up their shoulders and said it was not your problem.</p> <p> </p> <p>Capitec is refusing to give me back my money, because you can do it???</p> <p> </p> <p>So this morning I phone again, I want to put in a official complaint your people tell me “Someone will get back to me” REALLY… <br /> My vehicle</p> <p>My House</p> <p>My Business</p> <p>All at ABSA and you tell me you can’t help me someone will get back to me, I think it is extremely funny!</p> <p>Oh and I have to send you a letter with my complaint, I actually do work for a living, I am not in a office or even near a town during the week, so plz explain to me, how the other bank actually tried to help me over the phone</p> <p> </p> <p>I phone again, your customer care department puts me on hold for 48min. I am now losing my **** totally!!</p> <p> </p> <p>I want to hear from you, as in you phone me TODAY!!!</p> <p> </p> <p> </p> <p> </p>