1 reviews | Active since Jul 2011
Closing an account becomes a nightmare
<p>I have 3 Absa accounts, I wanted to close my cheque account, and keep my two savings account. My first trip to the bank was a waste of time, as there was a pending transaction on the account, so they could not close the account untill that was through. I went to Absa Key West on 28 Jan. Riaan helped me at the counter. I had to pay R60 odd to close the account, which I did. He closed the cheque account, and made my internet banking operate from my one savings account. All good I left. On Sunday I swiped my card, all good. I went to the next shop, card declines. Later the card gave error - card invalid. By Monday I couldnt even draw from the ATM. As I travel for work, I could not go into a bank during the course of the day on Monday. On Tuesday, I went into the bank at Northgate. They re-activated my card. Still I could not work the ATM or swipe my card. Wednesday as I was traveling I stopped off at ABSA in Modimole. They issued me a new card, as they say the card was faulty. (I hope we will not be charged for this). Still I cannot use the ATM or swipe. I have not been able to log into my account via internet banking. I had accounts to pay on 31 January, now they will be charging me late fees and interest. Will ABSA re-inburse me - probably not! Can I please have access to my money! This is now causing me extra time off work. Please assist me correctly this time. Phillip Edgecomb</p>
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved..
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved..
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
