1 reviews | Active since Aug 2015
Closing account seems to be too d
I went to the Sandton City branch of ABSA on 12 Aug to have my account closed. I was told that I would be given a phonecall to have it closec later that day, nothing happened.<br> <br> I had to go back on 14 Aug and again request for the same. This time I was told to draw a certain amount to leave just enough for the service fee to close the account. I was eventually given a phone call on 18 Aug and requested to be phoned back later since I was on the road, nothing. I was phoned again on 19 Aug, and after confirming postal adres, ID no, etc I was told to cut up my card and consider the account closed.<br> <br> On the 29th I receive an e-mail with my latest statement of said account that would have been closed 2 weeks ago, less R60 banking fees deducted for the month of Aug. The account is still open!!! Now ABSA will probably expect me to pay an additional fee to have the account closed because the amount left will not be enough. <br> <br> Don't know who to contact to have the account closed ASAP and not having to pay extra money since there was enough to begin with! PLEASE HELP!!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
