Closing account and changing details on system

Good day,<br> <br> I went to the Horison View branch on the 07th February 2015 to close my savings account as well as change my name on my account as I have legally changed my name with the Department of Home Affairs.<br> <br> I was paid the money that was in my account and I was told that they cannot change my name then and it would be changed before end of business.<br> <br> My name is not changed on the system nor my account closed as it still shows open on my internet banking and when I draw money.<br> <br> Should I waste my time again to stand in the bank to do this again?<br> <br> Please advise.<br> <br>