Closing Account after confirming nothing outstanding need to pay again - terrible service

I closed my Credit card and was told I need to pay and additional R 196 .22 for my account to be closed this includes the ATM fee on the account as per the staff member @ ABSA I went and paid R 200.00 just for the account to be closed - came to my office and phoned again was informed that they can’t see the amount I need to go back to the Bank - @ the bank I was assisted and from the bank phoned customer credit card department - I was informed that everything was cleared and my account was close - I ask for a letter of proof that this was done was informed that this will take 2-3 working days (Today 3rd Day) I phoned and requested the letter and was informed that I need to pay again for this account to be close after I have asked what the outstanding balance was and went and paid it was then informed all clear and my account close, I need this account close and a letter send as proof - I was informed this was done and I was also informed nothing outstanding