JS
Janie S

1 reviews | Active since Aug 2015

03 Aug 2015, 16:09

Closed my account on July 1st 2015 still charged

Classic ABSA (non) service. Our ***<br> <br> Closed my cheque and credit card accounts on 1 July 2015 at Centurion. ABSA reopens my credit card account without my consent. I complain on Facebook, and receive a notification letter from Ilse Venter that the problem is sorted, both accounts closed with a nil balance on 14 July 2015.<br> <br> Then all of a sudden, I receive a credit card statement up to 21 July 2015?? But wait, best of all, I receive a Cheque Card services bill for my Cheque Account.<br> <br> Really? I don't even have cards anymore, let alone the fact that BOTH accounts have been CLOSED on 1 July 2015 as I keep trying to make you understand. This has been reported via Facebook more times than I care to remember and I keep getting a \We are so sorry for the inconvenience

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Replies (1)
Absa
Absa's reply04 Aug 2015, 11:48
Official
Hello JanieBsa,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd