bB
blazebya B

1 reviews | Active since Apr 2017

28 Aug 2017, 22:26

Closed my account , and still being sent charges for services

Good day

I closed my credit card in late August 2017 at the Centurion Mall branch .

Went through all the : sit down , get the amount outstanding .. pay ... Spoke to a block at the call center from the branch . Told him I have had enough of ABSA.

He made me an offer of no service fees ..... but I closed the account anyway .

The enquiries lady cut up my card .... you know the story.

NOW I check my email and have a statement for service fees.

This is completely unacceptable .

Please call me in this regard

0
Replies (1)
Absa
Absa's reply29 Aug 2017, 12:13
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd