IS
INKA S

1 reviews | Active since Aug 2015

25 Aug 2015, 11:25

Closed Credit Card Bill after 4 years

4 years ago I closed my ABSA account after being a customer for over 30 years due to constant incompetence and lack of service. Suddenly three months ago I receive a call from the call centre that my new credit card is ready for collection. I said I dont have a card with them and I dont want one. Then I got another call...I lost it and asked them not to call again. Then I received a SMS stating that my limit was being reduced due to my non-payment of my credit card account ... and now I have received a statement that I owe them arounr R1000.00.<br> <br> NOW WITH TEARS IN MY NAVY BLUE EYES...WHERE DOES THIS COME FROM????? For four years not a word and now this??? I will NOT go into one of their branches to sort this out because the last time I went in to close my accounts I swore to myself I would never set foot in an ABSA again.....and above confirms why I closed my account ...incompetence and lack of service at all times

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Replies (1)
Absa
Absa's reply25 Aug 2015, 12:22
Official
Hello INKA SPATH,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd