FH
Freddie H
1 reviews | Active since Jul 2019
16 Aug 2023, 16:35
Closed credit card account
I closed my credit card account 3 months ago. This is an account which I did not used at all in more than 5 years. Absa take more than R86 every month for a service fee. They did not stop taking my money every month although I closed this account. I had to pay another additional R330 just to close the account for a second time!
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Absa's replyOfficial
17 Aug 2023, 08:03Dear Freddie Hamann
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply17 Aug 2023, 08:03
Official
Dear Freddie Hamann
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9
Kind regards,
Group Customer Care
Vanessa Crowe