KB
Kathryn B

1 reviews | Active since May 2016

12 May 2016, 06:33

Closed account still being charged

<p>Good day,</p> <p>I paid in full my ABSA Credit card in December 2015 and closed my account using the ABSA Phalaborwa branch telephone system which took approximately 30 minutes of being on hold. When checking my emails today i noticed ABSA statements sent and was suprised to see i am still being charged bank fees etc even though i have settled this account.</p> <p>I refuse to stand in a queue once again and pay the amount as per the statement sent and most of all i will not spend 30 minutes on a call just to cancel my account. It is not fair that you have made it so difficult and tedious to close an account which i haven't used in 6 years. </p> <p> </p>

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Replies (1)
Absa
Absa's reply12 May 2016, 11:47
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd