Closed account

Regret coming back to Absa

On the 29th of October a payment was made to my closed absa bank account

The person who made the payment informed me that the payment has gone off twice from her account as she received an error at 1st and then proceeded to make the payment to my new bank account

I then went to the bank on the 30th of October where this consultant was not helpful at all she just told me to wait a few days the funds will bounce back

When I asked her to check person the funds are on hold she told me she won't be able to see any of this

It is now the 4th of November and the money has not bounced back at all.

What is the use of having consultants if they are so unhelpful and lazy and do not want to help customers at all

I'm considering changing my bank again