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David O

1 reviews | Active since Feb 2021

27 Feb 2021, 19:51

Closed ABSA account returns to haunt me

I closed my account with ABSA over a year ago. When I closed it, I asked the clerk to delete my account, but was informed that they would not do that. Lo and behold, in from Jan 2021, I started getting statements for a credit card account that is open in my name, using all the information that ABSA have on me. I expect that they are going to make me jump through all of the hoops I had to in order to close the account in the first place; and what is so distressing is that doing so does not mean that I am free from the risk of accounts opening in my name again in future. The emotional strain and time wasted on this is the real cost. I wish I never opened an account with ABSA.

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Replies (6)
Absa
Absa's reply01 Mar 2021, 08:31
Official
Good day Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
DO
David O's update09 Mar 2021, 21:00
Reviewer Update
UPDATE: Absa responded within one working day, informing me that the amount on the account has been cleared and that the account has been closed. I am relieved to have this issue resolved, and wanted to post this update to give credit where it is due.
Absa
Absa's reply10 Mar 2021, 08:03
Official
Good day Thank you for your posting.

We happy to hear that you matter has been resolved.

Kind regards,Rezona Louw Group Customer Care
DO
David O's update14 Mar 2021, 15:31
Reviewer Update
UPDATE #2
Nope, I just got another statement today, 14 March 2021. So, the problem is clearly not resolved. Absa emailed me to say that the balance has been cancelled and the account closed, which is clearly not true. I am very disappointed. I don't understand how they can claim an account is closed, yet keep sending statements. This is quite unbelievable.
Absa
Absa's reply15 Mar 2021, 09:39
Official
 Good day Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care 
DO
David O's update21 Apr 2021, 05:24
Reviewer Update
UPDATE 21 April 2021
I filed a case with the banking ombudsman OBSSA who compelled Absa to resolve the issue before Aril 22 2021. Yesterday, I received an email from Absa's Regulatory Dispute Adjudicator informing me that the account has been closed.