close of bank account

We went to the branch to close our personal account. Know we need to wait for approval from head office to close our account. Ridiculous system. Seven days later we still cannot close the account. We reported to action line, and they are more useless. No feedback from anyone. They sit with our money, and we need permission from them to get it. We received a reference number we phoned and speak to head office and up to today nothing. The best of all the cashier by the name of Nonna said we must please go she is too busy to assist any further. She needs training to treat people better.