MP
Melissa P

1 reviews | Active since Mar 2026

23 Apr 2018, 12:34

Close my Account with you - I do not want an absa account bank charges are ridiculous

I am complaining about my previous complaint CASE REF: ********** HELLO PETER COMPLAINT , i will not be paying bank charges of R1000, i initially agreed to take a cheque account with you for a monthly fee of R98 a month, was not told about reversal charges of R150, i knew that a reversal is R50 if i had known it was R150 a reversal would have never taken a cheque account with you, i last spoke to your branch manager regarding previous case, was told im owing R2710.90 , and was told by Asanda Kraba As per our telephonic conversation, a "Stop Hold" has been placed on your cheque account. The current balance in the account is -R2710.90. I truly apologize for any inconvenience caused by this misunderstanding. Where was i suppose to get R2710.90 to pay in 1 month? Honestly Where? Why should i pay for reversals and bank charges that i werent told about when i took cheque account? Why? I will just be paying for my overdraft that i have with you, i will not pay the bank charges that i was **** to about. i am taking this to my lawyers, because i feel i was ******* into taking a cheque account, my bill with absa now is R2950.32 , i thought no charges will be added on if the account was closed, which is another lie

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Replies (9)
Absa
Absa's reply23 Apr 2018, 16:22
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

MP
Melissa P's update27 Apr 2018, 12:55
Reviewer Update
I wonder when the investigation will be done,for me too get feedback,still waiting
Absa
Absa's reply03 May 2018, 12:39
Official

Dear Customer

Please note that there was a hold placed on the account as you requested, you also said that you would arrangements to pay off the outstanding balance this did not happen either.

Kindly contact the Branch Manager Asanda Kraba to conclude the payment arrangement.

Contact details 27(0)31 ***

Regards

Claudette

MP
Melissa P's update07 May 2018, 18:24
Reviewer Update
Who has R2950.32 to pay in one month on bank charges? And for your information I had deposited in my account r200 on 6 march of which I can afford to pay monthly,and why should I continue to pay it if the charges are going up every month,I told yourll to close it so that I can pay it off monthly,close it in the sense that there will be no charges added on every month,you said you putting account on hold,when I asked you and Asanda,you said no charges will be added on,which I then took it as the account will be closed,so don't tell me That I didn't pay,I did pay,I didn't not pay the total of r2950.32 once off because I have a household a family to take care of,I don't have money for ****en bank charges that was hidden to me,****en pathetic service,next time check my account before talking **** to me,and I am the customer,well so called customer Asanda should be contacting me,not the other way round,mxm,just ****ed off with your **** response
MP
Melissa P's update07 May 2018, 18:26
Reviewer Update
I requested for It to be closed,not chicken put on hold for a month and then charges still added on every month,mxm!!
MP
Melissa P's update07 May 2018, 18:28
Reviewer Update
#****en not chicken
MP
Melissa P's update07 May 2018, 18:30
Reviewer Update
Mxm,you just make a person angry,service from absa can't deal,mxm
Absa
Absa's reply08 May 2018, 12:28
Official

Dear Miss King

Please be advised that the account cannot be closed until the outstanding amount is paid in for closure.

Regards

Claudette

MP
Melissa P's update08 May 2018, 19:25
Reviewer Update
I will now take it further,straight to Ombudsman,thanks for urlls pathetic service